How do I find you at Geneva airport?
Our driver is waiting for you ½ left as you leave customs, at GREEN tea shop, TEKOE, in the Arrivals Hall Swiss side holding a HappyBus sign. Your pick up time is scheduled 45 minutes after your flight has landed to allow baggage claim. Should you wish a shorter pick up time as only hand baggage, specify it when booking. Show the driver your confirmation email and you will be taken immediately to the car.
What happens if I have lost my luggage?
If you are delayed in finding your luggage call the office on day time or emergency number night time so we can inform the driver. Your airline has handling agents who can organize your luggage to be sent to your resort address. The driver will wait 1 hour free of charge. Additional hours will be charged CHF 75/hour.
What happens if my flight is delayed?
There is 1 hour waiting time included in your booking. See our Terms and Conditions. Call HappyBus office day time and emergency phone night time if you know before flying.
What happens if I miss my flight?
See our Terms and conditions (if you do we will help in every way).
How much luggage can I bring?
You can bring one normal size baggage and hand baggage. No extra cost for 1 pair of skis, snowboards, golf bag if pre-booked. See our Terms and Conditions.
What kind of vehicle is used for the transfers and tours?
We have various vehicles available and use them according to the number of passengers. All fully Swiss road compliant and a brand new 8 seater added to our fleet.
What insurance do you have?
See our Terms and Conditions.
How can I book a transfer?
96 hours before transfer date on-line. Otherwise by phone, +41 (21) 791 24 22, e-mail, info@happybus.ch or fax +41 (21) 791 32 84.
Animals?
See our Terms and Conditions.
Can I change my booking?
Yes you can by email up to 96 hours before transfer. Within 96 hours before transfer call our office exclusively. (HappyBus will always do our best for you). Only the office is allowed to accept any changes. See our Terms and Conditions.
What happens on busy week-ends and Bank holiday periods?
Journeys on these days and periods can be longer and we might ask you to be ready earlier. You would be advised by phone or sms if necessary.
How to get lost property back?
Call immediately our office or emergency phone (night time only). We will do our utmost to find and to deliver it to you. You may be charged by extra cost.